Terms and Conditions

Welcome to Electricbuy Trading. These Terms and Conditions govern your use of our website and your interactions with EB Trading, including product enquiries, quotation requests, purchases, and related services.
By accessing or using this website, submitting an enquiry, requesting a quotation, or purchasing products from EB Trading, you agree to these Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

About EB Trading

EB Trading is engaged in the wholesale and retail supply of solar, electrical, and related products. Our product range may include solar panels, solar inverters, solar cables, mounting structures, energy meters, earthing materials, MCB and DB boxes, electrical enclosures, and other related products.

The products, brands, models, specifications, prices, and availability displayed or mentioned on our website may change from time to time.

Website Use

The content provided on this website is for general information and business enquiry purposes.

You agree to use this website only for lawful purposes. You must not misuse the website, attempt to gain unauthorised access to its systems, interfere with its operation, introduce harmful software, or use the website for fraudulent or unlawful activities.

EB Trading reserves the right to restrict access to the website where necessary.

Product Information

We make reasonable efforts to provide accurate and up-to-date information about the products available through EB Trading. However, product descriptions, specifications, features, dimensions, images, brands, models, and other details may be updated or changed without prior notice.

Product images displayed on the website are for reference purposes. The actual product may vary slightly in appearance, colour, packaging, specifications, or other characteristics.

Customers are responsible for confirming that a product is suitable for their intended use before completing a purchase.

Product Availability

All products are subject to availability.

The presence of a product on our website, catalogue, social media page, advertisement, or other promotional material does not guarantee that the product is currently in stock.

If a requested product is unavailable, EB Trading may offer an alternative product, provide an estimated availability date, or cancel the affected item or order where necessary.

Pricing

Product prices may vary depending on market conditions, manufacturer or supplier pricing, product availability, quantity, taxes, transportation costs, and other relevant factors.

Prices displayed on the website, advertisements, catalogues, social media, or other promotional materials may be indicative unless expressly confirmed by EB Trading.

The final applicable price will be the price stated in the confirmed quotation, invoice, or order confirmation.

EB Trading reserves the right to correct genuine pricing, calculation, or typographical errors before an order is finally confirmed.

Quotations

Quotations provided by EB Trading are based on product availability, pricing, quantities, and other conditions applicable at the time the quotation is prepared.

A quotation does not automatically constitute a confirmed order unless accepted and confirmed according to the terms stated in the quotation.

Unless a specific validity period is mentioned, customers should confirm current pricing and availability before placing an order.

Any changes to the requested product, quantity, specification, delivery location, or other requirements may result in a revised quotation.

Orders and Confirmation

An enquiry or quotation request does not constitute a confirmed order.

An order will be considered confirmed only after acceptance by EB Trading and completion of any required payment, advance payment, purchase order, or other agreed confirmation process.

EB Trading reserves the right to reject or cancel an order where reasonably necessary, including in cases of product unavailability, incorrect pricing, payment issues, technical errors, or circumstances beyond our reasonable control.

Payments

Payments must be made according to the terms specified in the applicable quotation, invoice, or order confirmation.

Customers should make payments only to bank accounts, payment links, or payment methods officially authorised by EB Trading.

Customers are responsible for verifying payment details before completing a transaction. EB Trading will not be responsible for payments made to unauthorised individuals or accounts that were not officially provided by EB Trading.

Wholesale and Retail Sales

EB Trading serves both wholesale and retail customers.

Pricing, minimum order quantities, payment terms, credit arrangements, delivery conditions, and other commercial terms may vary depending on the customer, product category, quantity ordered, and applicable business arrangement.

Special prices, dealer prices, wholesale prices, or other commercial terms offered to a specific customer may be subject to separate conditions and may change based on market conditions.

Delivery

Delivery availability, charges, and timelines may vary depending on the product, quantity, stock availability, delivery location, and logistics arrangements.

Any delivery date or timeline provided is an estimate unless expressly confirmed otherwise in writing.

EB Trading will make reasonable efforts to deliver products within the communicated timeframe. However, delays may occur due to transportation issues, supplier delays, weather conditions, strikes, government restrictions, force majeure events, or other circumstances beyond our reasonable control.Customers are responsible for providing accurate and complete delivery information.

Inspection of Goods

Customers should inspect products at the time of delivery or collection wherever reasonably possible.

Any visible damage, shortage, incorrect item, or other apparent issue should be reported to EB Trading promptly after receiving the goods.

Customers may be required to provide photographs, videos, invoices, delivery documents, or other relevant information to support a claim.

Claims will be reviewed and may be subject to verification before any replacement, return, credit, or other resolution is approved.

Returns and Exchanges

Returns and exchanges are subject to the nature and condition of the product and the specific terms applicable to the order.

A product may not be eligible for return or exchange if it has been:

Used or installed
Physically damaged after delivery
Altered or modified
Specially ordered or customised
Returned without the original packaging or accessories, where applicable
Damaged due to improper handling, storage, or installation

All returns and exchanges are subject to inspection and approval by EB Trading.

Transportation, handling, restocking, or other applicable charges may be deducted or charged where appropriate.

Order Cancellation

Cancellation requests should be made before the order is dispatched or specially procured.

Orders for customised, specially ordered, or already dispatched products may not be eligible for cancellation.

Any cancellation and refund will be subject to the status of the order and any costs already incurred by EB Trading.

Refunds

Where a refund is approved, it will be processed according to the applicable order terms and the original or mutually agreed payment method.

Any legitimate expenses already incurred, including transportation, payment processing, handling, or other applicable charges, may be deducted where permitted.

The time required for the refunded amount to appear in the customer’s account may depend on the bank or payment service provider.

Product Warranty

Product warranties are subject to the warranty terms and conditions of the respective manufacturer or authorised warranty provider.

Warranty coverage and duration may vary depending on the product, brand, and model.

Customers should retain their invoice and any applicable warranty documentation for warranty claims.

EB Trading may assist with eligible warranty claims where reasonably possible. However, the final decision regarding warranty approval, repair, replacement, or rejection may be made by the respective manufacturer or authorised service provider.

Damage resulting from improper installation, incorrect use, physical damage, unauthorised modification, external electrical faults, improper storage, accidents, or other exclusions specified by the manufacturer may not be covered under warranty.

Third-Party Brands

Product warranties are subject to the warranty terms and conditions of the respective manufacturer or authorised warranty provider.

Warranty coverage and duration may vary depending on the product, brand, and model.

Customers should retain their invoice and any applicable warranty documentation for warranty claims.

Limitation of Liability

To the extent permitted by applicable law, EB Trading will not be responsible for indirect, incidental, or consequential losses arising from the use, misuse, improper installation, or failure of a product.

Customers are responsible for selecting products suitable for their intended purpose and ensuring that products requiring professional installation are installed by suitably qualified persons.

Nothing in these Terms and Conditions is intended to limit any consumer rights or liabilities that cannot legally be excluded under applicable law.

Intellectual Property

Unless otherwise stated, website content owned by EB Trading, including text, graphics, logos, designs, images, and other original materials, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially use our protected content without prior written permission.

Third-Party Links

Our website may contain links to third-party websites or services for convenience or informational purposes.

EB Trading does not control and is not responsible for the content, availability, security, or privacy practices of third-party websites. Your use of third-party websites is subject to their respective terms and policies.

Privacy

The collection and use of personal information through our website are governed by our Privacy Policy and Cookie Policy.

By using our website or voluntarily submitting your information, you acknowledge that your information may be handled in accordance with the applicable Privacy Policy.

Changes to These Terms and Conditions

EB Trading may update these Terms and Conditions from time to time to reflect changes in our business, products, services, website, or applicable requirements.

Any updated Terms and Conditions will be published on this page. The updated version will apply from the date it is published unless otherwise stated.

Governing Law

These Terms and Conditions are governed by the applicable laws of India.

Any dispute arising from the use of this website or transactions with EB Trading will be subject to the jurisdiction of the competent courts applicable to EB Trading’s registered or principal place of business, unless otherwise required by applicable law.